Responsible Gaming at
einbd — Play Smart, Stay Safe

Age Restriction — 18+ Rule

einbd requires all players to complete identity verification as part of the KYC (Know Your Customer) process. This includes providing a valid government-issued photo ID — such as a National Identity Card (NID) — that clearly shows your date of birth. Any account where age verification cannot be confirmed will be restricted until the required documents are submitted and reviewed.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. If you believe a minor has gained access to an einbd account, please contact our support team at [email protected] immediately so we can investigate and take swift action.

The 18+ age restriction applies uniformly to all players across Bangladesh, whether they are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. There are no exceptions to this rule.

Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise in yourself. einbd encourages all players to stay informed about the early warning signs and to take action before the situation becomes more serious. Some common indicators that gambling may be becoming a problem include:

• Spending more than you can afford: Consistently depositing more money than your personal budget allows, or borrowing money specifically to gamble.
• Chasing losses: Continuing to place bets with the intention of recovering money that has already been lost in the same or previous sessions.
• Loss of control over time spent gambling: Finding it difficult to stop playing even when you intend to, or spending significantly more time gambling than planned.
• Neglecting responsibilities: Missing work, skipping family obligations, or withdrawing from social activities because of gambling.
• Concealing gambling activity: Hiding deposits, withdrawals, or gaming sessions from family members or close friends.
• Gambling to cope with stress or emotion: Using gambling as a way to escape anxiety, depression, boredom, or personal problems rather than for entertainment.
• Restlessness when not gambling: Feeling irritable, anxious, or unable to concentrate when you are not able to gamble or when you try to reduce your gambling.
• Repeated unsuccessful attempts to stop: Trying to cut back or quit gambling but being unable to maintain that decision for any meaningful length of time.

If you recognise any of these signs in yourself or someone close to you, we strongly encourage you to use the tools described in the following sections or to contact our support team directly. Seeking help is a sign of strength, not weakness.

Self-Assessment Checklist

The following questions are designed to help you reflect honestly on your gambling habits. Read each question carefully and consider whether it applies to you over the past 12 months. If you answer "yes" to three or more of these questions, we recommend reaching out to our support team or taking a voluntary break using the time-out or self-exclusion tools described below.

Deposit Limits

einbd provides all players with the ability to set personal deposit limits on their account. Deposit limits are one of the most practical and effective tools for keeping your gambling within a budget you are comfortable with. You can choose from the following limit types:

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, and others) within any 24-hour period.
• Weekly deposit limit: The maximum total amount you can deposit within any rolling 7-day period, starting from the day the limit was set.
• Monthly deposit limit: The maximum total amount you can deposit within any rolling 30-day period, providing broader budget control for regular players.

Deposit limits are denominated in Bangladeshi Taka (৳). When you set or reduce a deposit limit, the new lower limit takes effect immediately. If you request an increase to an existing deposit limit, a mandatory 72-hour cooling-off period applies before the higher limit becomes active. This delay is intentional — it is designed to give you time to reconsider the decision carefully.

To set or adjust your deposit limits, navigate to the Account Settings section of your einbd account dashboard. If you experience any difficulty accessing this feature, contact our support team at [email protected] and we will apply the limit manually on your behalf within one business day.

Time-Out & Cool-Off Features

A time-out is a short voluntary break from the einbd platform. It is designed for players who feel they need a temporary pause from gambling activity without committing to a full self-exclusion. Time-out periods available on einbd are:

During any active time-out period, your einbd account is fully inaccessible — you cannot log in, place bets, make deposits, or claim bonuses. Any pending withdrawals that were already approved before the time-out was activated will continue to be processed normally.

Time-outs take effect immediately upon request and cannot be shortened once activated. If your time-out expires and you choose to return to the platform, we recommend reviewing your deposit limits and activity history before resuming play. There is no penalty or fee associated with activating a time-out — it is a free tool available to every einbd account holder.

Self-Exclusion Programme

Self-exclusion is the most comprehensive responsible gaming tool available on einbd. It is intended for players who have identified that their gambling has become — or is at risk of becoming — a problem, and who need a firm, longer-term barrier to prevent continued play.

einbd offers the following self-exclusion options:

• Minimum exclusion period — 6 months: Your account is blocked for a minimum of six months. During this period, you cannot log in, deposit, bet, or claim promotions. Any balance remaining in your account at the time of exclusion will be held securely and returned to you upon verified request after the exclusion period ends.
• 12-month exclusion: A one-year block, providing a sustained period away from the platform for players who need more time to address gambling-related concerns.
• Permanent self-exclusion: Your account is permanently closed and cannot be reopened under any circumstances. This is the appropriate choice for players who have decided to stop gambling entirely and do not wish to retain the option to return.

To request self-exclusion, contact our support team by email at [email protected] with the subject line "Self-Exclusion Request" and specify your preferred exclusion duration. Your account will be blocked within 24 hours of your request being received and confirmed. During this time, we strongly recommend that you also consider reaching out to a professional support organisation.

einbd will not send marketing emails, promotional offers, or bonus notifications to any player who is under an active self-exclusion. If you receive any such communication in error during an exclusion period, please report it to [email protected] immediately.

Player Protection Tools

In addition to deposit limits, time-outs, and self-exclusion, einbd provides a range of supplementary player protection tools to support responsible gambling at every level of play:

All of the above tools are available to every registered einbd player at no cost. They can be accessed and configured through the Responsible Gaming section of your account dashboard. If you need assistance setting up any of these features, our support team is available to help via [email protected].

einbd regularly reviews player account activity to identify patterns that may indicate problem gambling — such as rapid session frequency, sudden large deposit increases, or repeated loss-chasing behaviour. If our team identifies such patterns, we may proactively reach out to offer support or suggest responsible gaming tools. This outreach is entirely supportive in nature; we will never penalise a player for discussing their gambling habits with us.

Getting Help & Support

If you feel that gambling is causing harm to your financial situation, your relationships, your work, or your mental health, please do not wait until the situation becomes more serious. Reaching out for support is the most important step you can take, and einbd is here to assist you through that process.

Our support team can be reached at any time by emailing [email protected]. When contacting us about a responsible gaming concern, please include as much detail as you are comfortable sharing — this helps our team respond as effectively as possible. All responsible gaming communications are handled by trained team members and treated with complete confidentiality.

Beyond einbd's own support channels, we encourage players who are experiencing serious difficulties to seek help from qualified external organisations and healthcare professionals. Problem gambling is a recognised health condition, and effective treatment and counselling are available. Speaking to a trusted family member, friend, or religious advisor in your community can also be a valuable first step for many players across Bangladesh.

Remember: the games on einbd are designed for entertainment. The outcome of any game is determined by certified random number generation (RNG) technology and cannot be predicted, influenced, or reversed by any betting strategy. There is no guaranteed method to win, and all wagers carry the risk of total loss. Always gamble within your means, and never treat gambling as a way to generate income or solve financial problems.