Privacy Policy —
How einbd Protects Your Data

Information We Collect

When you register an account on einbd, interact with our platform, or contact our support team, we may collect the following categories of personal information:

We do not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data (beyond responsible gaming self-assessments), or biometric data. If you voluntarily disclose such information during a support interaction, it is handled with the utmost confidentiality and used only in the context of that specific interaction.

Players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all subject to the same data collection practices — your location within Bangladesh does not alter what data is collected or how it is used.

How We Use Your Data

einbd processes your personal data on the basis of one or more of the following legal grounds: (a) performance of a contract — processing necessary to provide the services you have requested; (b) legal obligation — processing required to comply with applicable law, including anti-money laundering (AML) and Know Your Customer (KYC) regulations; (c) legitimate interests — processing that serves einbd's reasonable business interests, balanced against your rights; and (d) your consent, where explicitly given.

Specifically, we use your personal data for the following purposes:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on einbd.
• Payment processing: To process deposits via bKash, Nagad, Rocket, and Upay, and to facilitate withdrawals back to your registered payment account in Bangladeshi Taka (৳).
• Age and identity verification: To confirm that you meet the minimum age requirement of 18 years and that the identity you have provided is genuine, as required by our responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover attempts, collusion, and other prohibited conduct on the platform.
• Responsible gaming: To monitor gameplay patterns and identify potential signs of problem gambling, in order to offer timely support, cooling-off periods, or self-exclusion options where appropriate.
• Customer support: To respond to your enquiries, resolve disputes, and handle complaints efficiently and accurately.
• Platform improvement: To analyse usage patterns, conduct technical testing, troubleshoot bugs, and develop new features and game offerings on einbd.
• Promotions and communications: To send you relevant promotional offers, bonus notifications, and platform updates — but only where you have not opted out of such communications.
• Legal compliance: To meet our obligations under applicable Bangladeshi and international law, including responding to lawful requests from regulatory or law enforcement authorities.

We do not use automated decision-making processes that produce legal or similarly significant effects on you without human review. Where automated screening tools are used (for example, in fraud detection), a member of our compliance team will review any flagged case before action is taken.

Data Sharing & Disclosure

Your personal data may be shared with a limited number of carefully selected third parties, strictly for the purposes set out in this Policy and subject to appropriate data protection safeguards. These third parties include:

• Payment service providers: bKash, Nagad, Rocket, and Upay receive transaction-level data necessary to process your deposit and withdrawal requests. These providers operate under their own privacy policies and are independently responsible for the data they hold.
• Identity verification services: Third-party KYC providers may process your identity documents on our behalf to confirm your age and identity as part of our responsible gaming obligations.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and game session data in order to deliver their games on the einbd platform. They do not receive your full personal profile.
• Technology and hosting providers: Companies that provide server hosting, content delivery, cybersecurity, and platform infrastructure services may process technical data on our behalf under strict data processing agreements.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, courts, or regulators when we are legally required to do so, or when disclosure is necessary to protect the rights, property, or safety of einbd, our players, or the public.
• Professional advisers: Lawyers, accountants, and auditors may access personal data on a need-to-know basis when providing professional services to einbd, subject to confidentiality obligations.

All third parties with whom we share personal data are required to respect the security of your information and to process it only for the purposes we specify. We do not permit third-party service providers to use your data for their own marketing purposes.

Cookies & Tracking Technologies

einbd uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the platform, remember your preferences, maintain your login session, and analyse how the site is used. By continuing to use einbd after being presented with this notice, you acknowledge the use of these technologies as described below.

We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable core features such as account login sessions, security tokens, and game state management. These cookies cannot be disabled without disrupting your use of einbd.
• Functional cookies: These remember your preferences — such as your preferred payment method display and language settings — so you do not need to re-enter them on each visit.
• Analytical cookies: We use anonymised analytics data to understand how players navigate einbd, which games are most popular, and where technical issues occur. This helps us improve the platform continuously.
• Security cookies: These help detect unusual activity, prevent fraudulent login attempts, and protect your account from unauthorised access.

einbd does not use third-party advertising cookies or behavioural targeting cookies that track your activity across other websites. You can manage cookie preferences through your browser settings, though disabling strictly necessary cookies will prevent you from logging in or playing games on the platform.

Data Retention

einbd retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The following retention periods apply as a general guide:

• Account and identity data: Retained for the duration of your active account plus a minimum of five (5) years following account closure, in accordance with applicable financial crime prevention regulations.
• Transaction records: Deposit and withdrawal records, including payment provider references, are retained for a minimum of five (5) years from the date of each transaction.
• KYC verification documents: Identity documents submitted during verification are retained for a minimum of five (5) years from the date of submission or the date of account closure, whichever is later.
• Customer support communications: Chat transcripts and email correspondence are retained for up to three (3) years from the date of the interaction, unless they relate to an ongoing dispute, in which case they are retained until the dispute is fully resolved.
• Technical and usage data: Log files and anonymised analytics data are retained for up to twelve (12) months, after which they are deleted or fully anonymised.

At the end of the applicable retention period, personal data is securely deleted or rendered permanently anonymous in a manner that prevents reconstruction of any identifiable information. Where data must be retained beyond these periods due to a specific legal obligation or ongoing investigation, we will inform you of the extended retention where we are legally permitted to do so.

Data Security Measures

einbd implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption: All data transmitted between your device and einbd's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. This applies to all platform interactions, including login, deposits, withdrawals, and customer support.
• Access controls: Personal data is accessible only to einbd staff and contractors who have a legitimate need to process it in the course of their duties. Access is governed by role-based permissions and is regularly reviewed.
• Secure storage: Player data is stored on secure, access-controlled servers. Financial and KYC data are stored in segregated environments with additional access restrictions.
• OTP authentication: One-time password (OTP) verification is used to protect sensitive account actions, including password resets, large withdrawal requests, and profile changes.
• Regular security audits: einbd conducts periodic reviews of its security practices and infrastructure to identify and address potential vulnerabilities before they can be exploited.
• Incident response: In the event of a data breach that is likely to result in a risk to your rights, einbd will take immediate steps to contain the breach and notify affected players without undue delay.

You can also protect your account by using a strong, unique password, enabling OTP verification where offered, never sharing your credentials with third parties, and logging out of your account on shared devices. If you suspect your account has been compromised, contact us immediately at [email protected].

Your Privacy Rights

As a player on einbd, you have a number of rights in relation to the personal data we hold about you. These rights are subject to certain conditions and exceptions under applicable law, but we will always aim to respond to your request promptly and transparently.

• Right of access: You may request a copy of the personal data einbd holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it. You may also update certain account information directly through your account settings.
• Right to erasure ("right to be forgotten"): You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. Note that this right is subject to our legal obligation to retain certain records — for example, transaction data and KYC documents must be retained for the periods described in Section 05.
• Right to restriction of processing: You may ask us to pause processing of your data — for example, while a rectification request is being resolved — without requiring full deletion.
• Right to data portability: Where processing is based on your consent or on the performance of a contract, you may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though we may be able to demonstrate compelling grounds to continue.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please submit your request in writing to [email protected] with the subject line "Privacy Rights Request". We will respond within a reasonable timeframe, typically within 30 days of receiving a complete request. We may need to verify your identity before processing certain requests to prevent unauthorised access to another person's data.

Changes to This Policy

einbd reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or improvements to our platform. When we make material changes to this Policy, we will update the "Last Updated" date displayed at the top of this page and, where the changes are significant, we may also notify registered players by email or via a notice within the platform.

We encourage you to review this Privacy Policy periodically to stay informed about how einbd handles your personal data. Your continued use of the platform following the publication of an updated Policy constitutes your acknowledgement of the revised terms.

If you have questions, concerns, or complaints about this Privacy Policy or about how einbd processes your personal data, please contact our support team at [email protected]. We are committed to resolving all privacy-related enquiries fairly and promptly.

This Privacy Policy was last reviewed and updated on 1 January 2026. The previous version of this Policy is available on request by contacting [email protected].